Privacy Policy
Last updated: April 15, 2026
At PowerUp, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.
Information We Collect
We collect personal information such as your full name, date of birth, address, email, phone number, and government-issued ID for account registration and identity verification as required by Australian gambling laws.[1][2] Financial details including payment methods, transaction history, and source of funds are gathered to comply with anti-money laundering (AML) obligations.[2][3] We also collect gaming activity data like betting patterns and session duration, along with technical data such as IP address, device information, and cookies during platform use.[2][3]
How We Use Your Information
Your information is used for account creation, management, identity verification, and age confirmation to meet regulatory requirements under Australian law.[2][4] We process deposits, withdrawals, and transactions, while personalizing gaming experiences and providing recommendations.[2][3] Data supports fraud prevention, responsible gambling measures, customer support, marketing communications (with consent), and compliance with AML and AUSTRAC obligations.[2][4]
Information Sharing
We disclose personal information only as permitted by law, such as to regulatory authorities like the ACT Gambling and Racing Commission, law enforcement, or AUSTRAC for compliance.[1][3] Trusted service providers including payment processors and identity verification services may receive data under strict confidentiality agreements aligned with the APPs; we do not sell your information.[1][3]
Data Security
We implement robust security measures including encryption, secure servers, and access controls to protect personal information from unauthorised access, misuse, or disclosure.[1][2] Our employees and service providers are bound by confidentiality obligations and must comply with the Privacy Act 1988.[1][3] Regular audits, monitoring, and compliance with Australian privacy standards ensure data integrity and security.[2][6]
Your Rights
Under the Privacy Act 1988 and APPs, you have the right to access, correct, or update your personal information held by us, subject to exceptions.[1][6] You may request details within 30 days, withdraw consent for non-essential processing, or lodge complaints with our Privacy Officer or the Office of the Australian Information Commissioner (OAIC).[2][6] We facilitate anonymous or pseudonymous transactions where practicable, in line with Australian privacy legislation.[6]
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyze usage, and personalize your experience on our platform.[2] These collect technical data like IP addresses and browser types, with options to manage preferences via cookie settings.[2]
Contact Us
For privacy concerns, access requests, or complaints, contact our Privacy Officer.
[email protected]